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Patient Satisfaction
Sample Reports
Our patient satisfaction reports include (click on the link for a sample report):
This 2 page report shows your clinic’s average score for each question
on the patient satisfaction survey. On the graph your clinic average is
represented by the bar on the left, and your comparative network average
is represented by the bar on the right. Historical data from the past 6
rolling quarters is included. Numerical averages, answer rates, and network
comparison data are shown to the right of each graph.
This 1 page report shows only questions that relate to office staff along
with a cumulative graph for all office staff questions. On the graph your
clinic average is represented by the bar on the left, and your comparative
network average is represented by the bar on the right. Historical data
from the past 6 rolling quarters is included. Numerical averages, answer
rates, and network comparison data are shown to the right of each graph.
This 1 page report is provided for each staff therapist that could be
identified from the bar code on your satisfaction surveys. The therapist
report shows only questions that relate to therapists along with a cumulative
graph for all therapist based questions. On the graph your therapist average
is represented by the bar on the left, the clinic average is represented
by the middle bar, and your comparative network average is represented
by the bar on the right. Historical data from the past 6 rolling quarters
is included. Numerical averages, answer rates, and clinic and network comparisons
are shown to the right of each graph. Therapist reports that have UNIDENTIFIED
THERAPIST at the top represent surveys from your clinic that did not contain
a bar code or that contained an unreadable bar code.
This report shows patient satisfaction averages for your top 10 insurances
tracked through CareConnections. Average scores are provided for each question
from the patient satisfaction survey along with an overall score for office
staff and therapist-based questions. Clinic Payer Report is only available
for clinics that submitted bar-coded surveys and is based only on these
bar-coded surveys.
Products
Solutions
- Providers Physical Therapists, Occupational Therapists
- Health Plans/PPOs Medical Directors, Case Managers, Network Contracting Executives
- Employers Risk Managers, Benefit Administrators