CareConnections Support
Download a User Manual. You need the Adobe Acrobat Reader to view.
Want to find out more about CareConnections products? Below are our frequently asked questions.
Frequently Asked Questions:
- I am a new customer and I can't log in to CareConnections. Why?
- I can't remember my Customer ID and password. How do I get back into CareConnections?
- I misplaced my CareConnections User Manual. How can I obtain another copy?
- I cannot access any documents from the CareConnections Web site (User Manual, Outcomes Patient Worksheets, Satisfaction Surveys, Outcomes Reports.) What am I doing wrong?
- I just changed my physical and/or email address. How do I update this information in CareConnections?
- Why do I get an error when I save my record?
- What should I do if I have a patient with more than one diagnosis?
- What is the deadline for Outcomes information to be entered in CareConnections?
- When and where do I get my outcomes and patient satisfaction reports?
- Where do I send my patient satisfaction surveys, and how often do I need to send them?
How do I Navigate?
Overview
The CareConnections Web pages may be navigated using the links on
each page. We recommend that you do not use your Back, Forward,
and Refresh buttons in your Web browser. All appropriate navigational
menus have been designed into the Web site and are located along
the right hand side of the page. This should make navigating CareConnections
easier for you. No matter what page you go to using the links provided,
you can always return to My CareConnections by clicking the My CareConnections
link at the top of the page.
I am a new customer and I can't log in to CareConnections.
Why?
Your Customer ID and Password are issued to you via email when
you first sign up with CareConnections. Customer ID and Password
are both case sensitive, so be sure to turn off caps lock on your
keyboard before entering ID and password. The first time you log
in, you are asked to create your own ID and password and to supply an email address. When creating
your own login credentials, you should always write the information
down and save it somewhere. Once you change your ID and password,
we will no longer have access to your clinic's password.
After you create your new ID and password, you will need to follow onscreen instructions and activate your account. To activate account, check your email for a message with the subject line, "CareConnections: New User Login." Open this message and click on the "Activate Account" link to enable your new login.
If you wish to change your password, there is a function in
place that allows you to reset password. Click on the “Reset
Password” link to the right of the Customer ID and
Password boxes at the top of the CareConnections Web site, and
follow on-screen instructions. To successfully complete this process,
we must have your Customer ID and the email address you used to setup your initial login. An auto-message will be sent to this
email address that will allow you to complete the reset of your
password.
I can't remember my Customer ID and password. How do I
get back into CareConnections?
If you forget your ID and password or you experience a change
of staff, please check with anybody in your clinic that might use
the same CareConnections account to be sure that nobody knows your
former ID and password. If nobody knows the login, you may use the Reset Password function
on the CareConnections Home Page. Click on the “Reset
Password” link to the right of the Customer ID and
Password boxes at the top of the CareConnections Web site, and
follow on-screen instructions. To successfully complete this process,
we must have your Customer ID and the email address you used to setup your initial login. An auto-message will be sent to this
email address that will allow you to complete the reset of your
password.
I misplaced my CareConnections User Manual. How can I
obtain another copy?
Log in to your CareConnections account and click on the Help link.
You can then choose the link to download and print a new user manual.
I cannot access any documents from the CareConnections
Web site (User Manual, Outcomes Patient Worksheets, Satisfaction
Surveys, Outcomes Reports.) What am I doing wrong?
To open and view forms or reports on the CareConnections Web
site, you must have a recent version of Adobe Acrobat Reader installed
(version 7 or higher). If you do not have this program, you may
download a free copy from www.adobe.com. Click on the “Get
Adobe Reader” button and follow on-screen instructions to
download and install. Once Adobe Reader is installed on your system
you will be able to access all forms and reports on CareConnections.
I just changed my physical and/or email address. How do
I update this information in CareConnections?
When you are logged into your CareConnections account, review
the list of links under the heading “Data Maintenance.” Click
on the “Clinic Information” link to update your clinic's
contact information. Note that whatever email address you have
set up here is the one that we will use to contact you about system
updates and new reports.
Why do I get an error when I save my record?
CareConnections is designed to give you specific errors when
data is entered incorrectly. These error messages are noted in
red text at the bottom of the Web page, and they indicate specific
fields that have been completed incorrectly. If you receive an
actual page error such as “Error 500,” this may indicate
that you have left out required information in your registration.
Please review user manual to see requirements for each field in
CareConnections.
What should I do if I have a patient with more than one
diagnosis?
You should always try to choose a primary diagnosis for outcomes
tracking. Some diagnoses such as Cervical and Lumbar may have linked
symptoms, but your outcomes information will always be more reliable
if you can limit the patient to answering questions for only one
indication.
When you enter information on the CareConnections Web site,
you can indicate secondary anatomical group and secondary ICD-9
code. This gives us the needed indicator to know that the case
dealt with more than one injured body area.
If you are unable to determine a primary diagnosis, you may
have the patient answer additional questions from the Patient Worksheet.
Scoring will differ (see “Scoring the Patient Worksheet” section
of the user manual) for cases where more or less than 10 questions
are answered. When entering these kinds of cases on the CareConnections
Web site, you will need to choose the Multi-Site problem area.
What is the deadline for Outcomes information to be entered
in CareConnections?
Outcomes information is due to be entered by the 10th of every
month. Anything entered after the 10th of the month at the end
of a quarter will be reported in the following quarter.
When and where do I get my outcomes and patient satisfaction
reports?
Reports are generated quarterly (every three months). Reports
will be posted to the CareConnections Web site no later than the
20th of the month following the end of a fiscal quarter. To access
your reports, log in to your account and click on the “Quarterly
Reports” link.
Where do I send my patient satisfaction surveys, and
how often do I need to send them?
Patient satisfaction surveys should be collected and mailed
at the end of each month. Mail surveys to:
CareConnections
Attn: Steve Pearson
11481 SW Hall Blvd., Suite 201
Portland, OR 97223
Surveys must reach us by or before the 10th of every month.
Surveys received after the 10th of the month at the end of a quarter
will not be reported on until the following quarter.
support@careconnections.com
(800) 219-8835
Web site questions?
Contact Steve Pearson
ext. 1118
Outcomes System procedures, scoring, and application questions?
Contact Todd Gifford, MS, PT
ext. 1102
or Steve Pearson
ext. 1118